InforCRM Support provides powerful customer support automation and knowledge base capabilities for tracking, managing, and resolving product support issues. InforCRM Support is a component of the integrated InforCRM CRM suite, which also includes Sales, Marketing, Customer Service, and Mobile automation solutions.
Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, customer support automation solutions designed to help foster lasting relationships with your customers have a tremendous impact on the bottom line.
InforCRM SUPPORT KEY FEATURES
- Account & Contact Management
- Ticket Management
- Service Contract Management
- Knowledge Base
- Defect Tracking
- Standard Problems & Resolutions
- Asset Management
- Sales & Support Integration
bullet Notification & Alerts
- Web Customer Portal
Streamline Support Center Activities
InforCRM customer support automation software provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals, and returns.
InforCRM Support also provides escalation alerts via phone, e-mail, or pager, based on business rules you define.
Keep Critical Knowledge at Your Fingertips
The powerful SpeedSearch knowledge base in InforCRM helps support professionals quickly locate resolutions to customer issues. Support reps can efficiently search resources such as prior call tickets, standard problems, and resolutions, or access reference materials such as manuals, FAQ, and white papers from within the InforCRM customer support automation software.
Help Customers Help Themselves
Reduce costs by empowering customers to find the answers they need—online at their convenience. The InforCRM Web Customer Portal puts the same intelligence from your knowledge base used by your support team, on your Web site, along with a powerful search engine that simplifies the self-service experience. With InforCRM Support, customers and employees around the world can also create and track support tickets online, anytime.
Share Information with Sales and Marketing
A record of every support interaction is stored within each customer’s account history in InforCRM, so employees from Sales and Marketing to Accounting and Finance can share a complete view of all account activity.
Whether you’re a software company that meticulously tracks bugs and feature requests, or an appliance manufacturer concerned with efficiently managing returns, with InforCRM customer support automation software, your support team will have the resources it needs to quickly resolve issues and build lasting and profitable customer relationships.